Refund policy
Return & Refund Policy
Store Name: Apna Dealz
At Apna Dealz, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products must be unused, in original condition, and in original packaging.
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Items damaged due to misuse, improper handling, or wear and tear are not eligible for return.
2. Non-Returnable Items
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Personal care items (if opened or used)
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Discounted or clearance items
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Customized or special-order products
3. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear images or video proof. We will arrange a replacement or refund accordingly.
4. Return Process
To initiate a return:
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Contact us via email at apnadealzstore@gmail.com or WhatsApp/Phone at 03143558409
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Provide your order number and reason for return
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Our support team will guide you through the return process
5. Refund Policy
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Refunds are processed after we receive and inspect the returned product
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Approved refunds will be issued within 5–7 business days
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For Cash on Delivery orders, refunds will be made via bank transfer or mobile wallet
6. Exchange Policy
We offer exchanges for defective or incorrect items only, subject to product availability.
7. Shipping Costs
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Customers may be responsible for return shipping charges unless the product is defective or incorrect
8. Contact Us
If you have any questions regarding returns or refunds, feel free to contact us:
📧 Email: apnadealzstore@gmail.com
📞 Phone: 03143558409
Thank you for shopping with Apna Dealz!